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May 25, 2025

Masyarakat Banyak Keluhkan Mutu dan Pelayanan BPJS Kesehatan

Masyarakat Banyak Keluhkan Mutu dan Pelayanan BPJS Kesehatan
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Jakarta (Zonasatu News) – Banyak masyarakat menilai pelayanan terhadap pasien yang menggunakan BPJS kesehatan masih sangat jauh dari kata baik. Tak jarang, masyarakat mengeluhkan mutu program pemerintah tersebut.

Wakil Ketua Komisi IX DPR RI, Saleh Daulay menanggapi banyaknya permasalahan BPJS yang memang sering dikeluhkan masyarakat. Ia mengaggap sangatlah disayangkan bila mutu pelayanan BPJS masih banyak yang terkendala.
Karena, anggaran yang dikeluarkan tidaklah sedikit. Seharusnya dapat dibarengi dengan peningkatan kualitas mutu pelayanannya.

“Dalam rangka meningkatkan kualitas mutu pelayanan dari sisi pelayanan BPJS kesehatan ini, karena anggarannya besar, sayang sekali kalau misalnya itu tidak maksimal untuk masyarakat kita,” terangnya di Kompleks Parlemen, Jakarta, Kamis (23/11/2017).

Untuk diketahui, dari data yang diperoleh Komisi IX, pemasukan BPJS hingga saat ini sudah menyentuh angka Rp 9 triliun. Dan diperkirakan pada akhir tahun nanti angka tersebut bisa merangsek masuk ke posisi Rp 11 triliun hingga Rp 12 triliun.

Dengan melihat besarnya pendapatan yang diperoleh, seharusnya mutu pelayanan tidak seperti yang masyarakat keluhkan seperti saat ini, bahkan diwajibkan untuk lebih baik lagi.

“Beberapa kasus memang belum sempurna, dari sisi pelayanan. Tapi yang jelas, BPJS ini menurut evaluasi kita sangat dibutuhkan oleh masyarakat,” tutupnya.

Sementara itu Koordinator Nasional Masyarakat Peduli BPJS, Hery Susanto menilai pelayanan kepada peserta BPJS masih belum maksimal. “Belum seimbang antara pelayanan dengan pendapatan yang telah diperoleh..Pelayanan harus lebih di maksimalkan lagi”, katanya lewat pesan singkat Whatapps, Jumat (24/11).




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